| We want to manage your expectations well and therefore we ask you to accept our limitations as well as benefit from our strengths. In order to do this we understand you need to know what each comprises, so we ask you to read the long (or the short) of our terms & conditions before you engage with us. In return we will show you respect, professionalism and do our very best to make your experience in doing business with us safe and enjoyable. |
| LONG | SHORT |
| Definitions | “We” “us”
“our”refers to the team of bridge self-employed professional Directors
who have joined to form a company called International Bridge Excellence
Ltd (iBEx)Our trading address is 62 Lynmouth Ave Chelmsford Essex CM2
0TR, UK. Our email contact is ibexbridge@gmail.com and is the best place to start if you need help
– we can communicate with you in English, French, Italian, Spanish,
Portuguese and Mandarin.“Bridge”
refers to the competitive aspect of the card game bridge. We here define
bridge as neither a social nor a gambling game, nor as a phsyical sport
but rather a combination of luck, chance and mindset, knowledge played
by individuals who have a desire to desmonstrate their these mind skills
competitively. “Organiser” refers to the person/organistation with whom we have
entered a formal or informal agreement to stage a bridge activity
online. “Client”
refers to any subcriber who has made a purchase on the bridgeextra.com
site – either as a registered user, or via a link created for an event
or organisation. “platform(s)” refers to the online products and services which we use to
assist our service provision. “fees”
for clarity this document refers to monies paid to platforms or
adminstration or TDs (Tournament Directors), and may be transacted in
USD, EUROs or UK pounds GBP “Table
money” refers to the individual charge levied to an individual (also
player) in order to participate in a game/tournament/event/ session once
the table money. Sometimes it will be quoted as a Pair – 2 individuals
or a team – 4 individuals(also table)rate. This charge can be anything
from 0.00 upwards and may be transacted in EUROs, USD (also BBO
dollars), or UK pounds(GBP) “subscriptions” refers to charges prepaid for a number of sessions which
be recurring or onetime. “invoices” refer to a collation of accumulated fees due from a client to
us “statements” refer to the summary of incoming and outgoing table money
and fees and may be issued to clients on a monthly or ad-hoc basis as
determined by the SERVICE AGREEMENT. | Here is where we explain all the terms used in the long of our t&cs. Refer back
to this list if something is unclear |
- Our
Job
| We are here to provide our clients with simple exceptional bridge events
online. We take care of any and everything to do with the
administration, organisation and staging of bridge events. Our expertise
lies in bridge tournament organisation and we have adapted to the
current playing environment using our amateur IT skills. | We provide all the aspects of bridge events for organisers who want any
easy life to give their players an enjoyable safe experience playing
online. BUT we are not experts in IT, so we work with existing services
that we know, trust and like. |
- Delivery
| We sell only online products and services via this website at this time so please assume delivery refers to the supply following payment in the
form of an access link and/or joining instuctions to a bridge game or
tournament(s), or downloadable material.Please refer to the product
description for delivery details which will be immediately or at a
later date. | All our products are delivered online by link and/or receipt – immediately, or
just before an event |
- Returns
| If you
purchase but do not use a payment before the time expires, we will offer
an alternative game/session/product in the first instance, or we may
issue a refund on request, less any handling charges incurred. To
request a refund please forward your payment receipt with an explanation
to us. Please be aware that if you have started a session but did not to
complete it, we cannot not issue a refund. This in no way affects your
legal rights. | Non
attendance will not automatically trigger a refund, so please do ask and
tell us why you were a no show. |
- Conditions of Use
| We are
providers of a service to a community of like minded individuals. We
respect your privacy, personal complexities and varying levels of bridge
and technology competence. We act in good faith at all times, complying
with the rules of our service providers, and the nuances of your local
bridge communities. We ask you to do the same and we do not take kindly
to abuse or misuse of our time, good faith or chosen providers. We will
refer instances of breach to our client in the first instance but
repeated, or deliberately mis-representing us, our services, or sharing
cient data to sell, bully or co-erce others may result in our
terminating our relationship with you and your organiser. | We
reserve the right to refuse to sell you services if you do not act in
good faith and respect others at all times. |
- Privacy disclaimers
| We will
do our utmost to maintain your privacy and comply with laws as we
understand them. However please be aware that we are all working with
imperfect information in new areas of video, audio communication – so we
expect you to be responsible for taking due care to ensure your privacy
is upheld across all your devices. DO NOT SHARE information and know
that we will only ever ask you for personal information to use to help
you access your game. | Make sure
your own device settings are secure – and turn off/ logout/
close/refresh often! |
- Contact us
| If you
have any concerns or queries we are readily contactable. We are very
careful to only use your personal contact details to assist, and only
after you have initiated contact cannot so we have to trust that you
will ask for help before buying.Please be
aware when you contact us that we are humans, not robots. We have good
days and busy days, so do bear with us if we seem unhelpful, or too
chatty. We are all really approachable and knowledgable but just like
you we are home at the moment, so please give yourself and us the time
to build rapport. | We won’t
call you – so do please contact us. We are happy to help and no question
is too stupid, but we can help you better if you work with us! |
- Data
collection
| We do not
claim to know all the things that happen behind the scenes in web
browsers, nor can we be responsible for the platforms we use who have
their own data & privacy policies we must all adhere to. We hold any
information you give us only to provide you with the services you have
purchased, or because your club/organiser has requested you provide it.
We use trusted providers and will never share, sell or swap your details
for marketing purposes. We are independent and as such do not supply
any data about your online activities with any bridge organisation
unless your organiser requests it so, and in this will notified in the
conditions of contest before you enter. | We do our
best to gather from you only the information we need to do our job and
won’t be bullied into giving your data away unnecessarily. |
- Pricing and
playing descriptions
| All terms
will be explained prior to purchase in description or formal or informal
Service Agreeements. If you have any questions or queries please ask.
Please be aware that we may advise at the time of event planning but
thereafter often act as an agent only, and as such have no authority to
vary the pricing structure for bridge in any way. | Please do
not ask us discounts! |
- Product descriptions
| We do our
best to be accurate. But there is a balance between information
overload, advertising, and usually there are lot of contacts and factors
to co-ordinate. We also work across many advertising platforms with
organisers, so please be aware that where descriptions vary we will
revert to the client for clarification, and may edit/change descriptions
wihout notice. | Check
event/club websites for details & read your emails – do not assume
things cannot change. |
- External Links
| We have
included some links to make it easier for your benefit. We have no
control over the content of these pages and do not monitor their
activity. We cannot advise about such pages, nor can we accept
responsibility for any third party materials, products or services so
please make sure you understand them before you engage in any such
transactions. | Only ask
for help, about our products and services! All external links are only
there to help you navigate more easily. |
- Intellectual Property and Copyright
| Some of
our knowledge experience we consider to be our own intellectual
property. We will tell you what that is and when we do, we ask you to
respect the thousands or hours that has gone into bulding our knowledge
and experience ad not sell, share, or distribute such material with
gaining the express permision of the author. We are very keen to share
our knowledge, but may ask you to credit the author, or reserve the
right to seek contact details in order to update the information in
future.Photographs on this site come from a variety of sources – Google search
web cquired photos were typically FREE, and/or are creditted. Photos
owned by us. Nothing is copyrighted and you ae welcome to use any of our
photos. If you ask us we will tell you which are ours to distribute. | Don’t
steal our stuff and don’t misquote us. Talk to us and we will probably
happily share. |
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